Account Deletion Policy

Last Updated: August 10, 2026

VitalSpark by Ferdie respects your privacy and your right to control your personal information. This Account Deletion Policy explains how users may request deletion of their VitalSpark account, what happens when an account is deleted, and how to contact us if assistance is needed.

This policy applies to accounts created for and used with the VitalSpark by Ferdie application and related services.

1. Your Right to Delete Your Account

You may request deletion of your VitalSpark account at any time.

Account deletion is intended to permanently remove your account and the personal data associated with that account, except for information that we may be required or permitted to retain for legitimate legal, security, fraud-prevention, accounting, dispute-resolution, or regulatory purposes.

Google Play requires account deletion to include associated user data rather than merely disabling or freezing an account.

2. Option A — Delete Your Account Inside the VitalSpark App

The preferred and fastest method is to initiate account deletion while signed in to your VitalSpark account.

When available in the current version of the app:

  1. Sign in to your VitalSpark account.
  2. Open Profile.
  3. Go to Account Management.
  4. Select Delete Account.
  5. Review the deletion notice.
  6. Confirm your request.

Account deletion may be irreversible once completed.

Important: The exact in-app navigation may change as VitalSpark is updated. Follow the account-management instructions shown in the current version of the app.

3. Option B — Request Account Deletion Support

If you cannot access the app or cannot complete the in-app deletion process, you may submit an Account Deletion Support Request through our website.

You may use this option if, for example:

  • You cannot sign in to your account.
  • You no longer have access to the email address associated with your account.
  • You cannot access the VitalSpark app.
  • The in-app deletion option is not working.
  • You need assistance completing your deletion request.

Our public account-deletion page is available at:

vitalsparkbyferdie.com/account-deletion/

You may also contact our deletion team at:

deletion@vitalsparkbyferdie.com

4. Information We May Request

To help identify your account and process your request, we may ask for limited information such as:

  • The email address associated with your VitalSpark account.
  • Your name or nickname, if needed.
  • The reason you cannot use the in-app deletion process.
  • Additional information reasonably necessary to locate or verify the account.

Please do not send your password, one-time verification codes, payment card information, government-issued identification, or unnecessary sensitive medical information through the deletion-support form or by email.

5. Identity Verification

For account security, we may take reasonable steps to confirm that the person requesting deletion is the owner or authorized user of the account.

Verification may include contacting you using the email address associated with your account or requesting limited information necessary to confirm account ownership.

We will not ask you to provide your VitalSpark password.

6. What Happens When Your Account Is Deleted

When an eligible account-deletion request is completed, the VitalSpark account will be permanently deleted together with personal data associated with that account, subject to any limited information that must be retained for legitimate legal or operational reasons.

Depending on the features used in your account, associated information may include account/profile information and other user-generated or account-linked application data.

Deleting an account is different from:

  • Signing out of the app.
  • Uninstalling the VitalSpark application.
  • Disabling notifications.
  • Stopping use of the service.

Uninstalling the application alone does not delete your VitalSpark account.

7. Data That May Be Retained

Certain limited information may be retained when reasonably necessary to:

  • Comply with applicable law or legal obligations.
  • Protect the security and integrity of our services.
  • Prevent fraud, abuse, or misuse.
  • Resolve disputes.
  • Enforce agreements.
  • Maintain records required for legitimate business, accounting, or regulatory purposes.

Any retained information will be limited to what is reasonably necessary for the applicable purpose and handled in accordance with our Privacy Policy.

We will not retain information solely for continued use of an account after the account has been deleted.

8. Processing Time

Requests submitted through the authenticated in-app deletion process may be handled differently from manual support requests.

For manual deletion-support requests, we aim to process eligible requests within 14 calendar days after any necessary identity verification is completed.

In some cases, additional time may be required where permitted by law or where additional verification is reasonably necessary.

9. Confirmation of Your Request

If you submit an Account Deletion Support Request through our website, you may receive an email confirming that your request was received.

A submission confirmation does not mean that the account has already been deleted.

Our team may contact you if additional verification or information is needed before completing the request.

10. Effect of Account Deletion

Once account deletion is completed:

  • Access to the deleted account may no longer be available.
  • Associated account data may no longer be recoverable.
  • Previous settings, history, preferences, or progress may be permanently removed.
  • You may need to create a new account if you choose to use VitalSpark again in the future.

Because deletion may be irreversible, users should carefully review the deletion warning before confirming the request.

11. Subscriptions and Payments

Deleting a VitalSpark account does not necessarily cancel a subscription managed through an external platform, such as Apple App Store or Google Play.

If paid subscriptions become available, users may also need to manage or cancel their subscription through the platform where the subscription was purchased.

Account deletion and subscription cancellation are separate actions unless expressly stated otherwise.

12. Children and Age Requirements

VitalSpark is intended for individuals 18 years of age and older.

If we become aware that an account was created or personal information was submitted in violation of our age requirements, we may take appropriate steps consistent with our Privacy Policy and applicable law.

13. Privacy

Information submitted through the account-deletion process will be used for purposes such as:

  • Locating the relevant account.
  • Verifying account ownership where necessary.
  • Communicating about the request.
  • Processing the deletion request.
  • Maintaining limited records where legally or operationally required.

For additional information about how VitalSpark handles personal information, please review our Privacy Policy.

14. Contact Us

If you have questions or need assistance with account deletion, contact:

Account Deletion Support
deletion@vitalsparkbyferdie.com

General Support
support@vitalsparkbyferdie.com

Privacy Questions
privacy@vitalsparkbyferdie.com

VitalSpark by Ferdie
Website: vitalsparkbyferdie.com

15. Changes to This Policy

We may update this Account Deletion Policy from time to time to reflect changes to VitalSpark, our deletion procedures, applicable laws, or platform requirements.

When changes are made, the Last Updated date at the top of this policy will be revised.