VITALSPARK TECHNICAL SUPPORT

We’re here to make sure your experience with VitalSpark runs smoothly.

If you’re experiencing technical issues with your account, workouts, meal planning tools, or app performance, our support team is ready to help you resolve them quickly and efficiently.

Before You Contact Support

Many common issues can be resolved with a few simple steps.

Please try the following:

• Refresh the app or browser• Log out and log back in• Clear your browser cache• Update the app to the latest version• Restart your device

If the issue continues, we’re here to assist.

Common Technical Issues

Login Problems

If you’re unable to log in:

• Confirm your email and password are entered correctly• Use the “Forgot Password” link to reset credentials• Check your spam folder for password reset emails

Still having trouble? Contact support below.

Workouts Not Loading

If your workout session fails to load:

• Ensure you have a stable internet connection• Refresh the session• Log out and back in

If the issue persists, report the session name and device type in your message.

Meal Planning Not Displaying Properly

If your meal plan is not appearing correctly:

• Confirm your subscription is active• Refresh your dashboard• Update the app

Provide screenshots if possible when contacting support.

Subscription & Billing Errors

If you’re experiencing:

• Failed payment notifications• Unexpected billing messages• Access restrictions

Please include:

• The email associated with your account• The last 4 digits of your payment method (if applicable)• A description of the issue

We will investigate promptly.

How to Contact Technical Support

To help us resolve your issue efficiently, please include:

• Full name• Account email address• Device type (iPhone, Android, Desktop, etc.)• Browser (if applicable)• Description of the issue• Screenshots (if available)

Email us at:

support@vitalsparkbyferdie.com

We aim to respond within 24–48 business hours.

System Requirements

For the best experience, we recommend:

• Latest version of iOS or Android• Updated Chrome, Safari, or Edge browser• Stable internet connection• Enabled cookies and JavaScript

Using outdated software may affect performance.

Report a Bug

If you believe you’ve encountered a system error:

  1. Describe what happened
  2. Include what you expected to happen
  3. Provide the time it occurred
  4. Attach screenshots if possible

We continuously improve VitalSpark based on user feedback.

Service Availability

We strive to maintain uninterrupted access to VitalSpark. However, occasional maintenance or updates may result in temporary service disruptions.

Scheduled maintenance announcements will be posted in advance when possible.

Data & Security

Your account data is protected with secure hosting and encrypted connections.

If you suspect unauthorized access to your account:

• Immediately reset your password• Contact support

We take account security seriously.

Still Need Help?

If your issue is not listed above, our support team is here to assist you.

Contact:support@vitalsparkbyferdie.com

Your progress matters — and so does your experience.

Our Commitment to You

VitalSpark is built on structure, clarity, and reliability. We are committed to maintaining a secure, stable, and supportive platform so you can focus on building sustainable strength without unnecessary friction.